I have filed a complaint with the FCC for the exact same reason! Unlimited means unlimited, no ifs or buts. I have read the TOS over and over and it states they do not put a cap on the phone usage, there is no mention anywhere that there is a limit of minutes or any other limit what so ever other that the data usage.
See all Terracom Wireless reviews. What happened? What can we help you with? Write review Call customer care. Rating Details Product or Service Quality. Cons No items. Pros No items. Terracom Wireless - Irritated.
Rating Details Coverage Area. Customer service. Price Affordability. Im supposed to get unlimited text but it seems that when i run out of data my texting stops. For 4months now i have to call about this problem and it does get fixed but y do i have to call every month?
And if someone sends me a pic i cant recieve it and i cant send pic's either.
And no matter what i try i cant check on my phone minutes or data usage what do u recommend about that? View full review. Comment 0 0. Location ChicagoIllinois. Service Terracom Wireless Phone Plan. Share Share Tweet. Terracom Wireless - Want a upgrade.
Phone in water blinking on and off. Terracom Wireless - My phone have no service. Rating Details Advertised vs Delivered. Billing Practices. Discounts and Special Offers. Diversity of Products or Services. Exchange, Refund and Cancellation Policy. Product or Service Quality. I was told by representative that I used up my minutes well when I got service a week and a half ago there is no way I have used minutes of talk time impossible so they are not going to give me my minutes and they're telling me I'm screwed until the second I leave final report with the Better Business Bureau.A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile.
The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future. I need the number for this. Can someone help me so I can help my friend? Home Telecommunications Terracom Wireless Terracom Wireless Reviews and Complaints.
Customer service. Product or Service Quality. Diversity of Products or Services. Cons: Customer service Speaking to non-english customer service No one could give me the address or phone to an actual store.
Pros: Previous response to problems Improved customer service Purchase. What is your customer experience with Terracom Wireless? Submit review. Reviews Show reviews that mention. Filter review.
Terracom Wireless - Puk code. Need a puk code unblock my sim. View full review. Comment 0 0. Product Nokia Lumia Cell Phone. Reason of review Puk code. Share Share Tweet. I have not reached noone they have not anwsered my calls. Location ShawneeOklahoma.A TERRACOM wireless. Scaming the public (proposed class action lawsuite).
Service Terracom Wireless Service Transfer. Reason of review Order processing issue.A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile.
The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc.
The algorithm is subject to change in future. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ. Home Telecommunications Terracom Wireless Terracom Wireless Reviews and Complaints. Customer service.
Product or Service Quality. Diversity of Products or Services. Cons: Customer service Speaking to non-english customer service No one could give me the address or phone to an actual store.
Pros: Previous response to problems Improved customer service Purchase. What is your customer experience with Terracom Wireless?
Terracom Wireless vs TracFone
Submit review. Reviews 0. Show reviews that mention. Filter review. Most helpful review. Apr 08 Laresa. Terracom Wireless - Get new phone. Phone broke and I need a new one.Our website collected and compiled various consumer reviews about Terracom Wireless and TracFone as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time. Today I just got off the phone with a rude customer service rep.
I spent a week talking to customer service by phone and through chat of course they're all overseas and don't care at all about resolving your problem! When it would seem like they were actually going to do something about it they would hang up the phone or terminate the chat I have been lied to about multiple things by many of their employees. I left assist wireless because of all the B. Filipino CS agents speak pigeon English. They are the least competent individuals Ive ever delt with and are incapable of resolving problems.
My phone shows 39, minutes and 87 days of service remaining and on their records also but every call I try and make I get a recording that says "Oh No, it I have been on their website all day trying to purchase a replacement phone. They even tried to purchase the phone for me but was unable to due to the same errors. They kept trying to tell We should be able to get a refund because this problem is not of our making, but per your website you refuse to offer refunds.
We are so frustrated that we will never recommend Tracfone to anyone. We called TracFone customer service twice and we were told there was nothing they can do. Terrible service, then they make you pay for a new phone that's actually from boost mobile that even boost doesn't Appparently whomever We have had Tracfone for about 20 years. I've had to call them about 12 times for a garden variety of reasons. My phone broke I order another but they canceled my account because.
I didn't. Use the phone my phone is gone and I I purchased a new one, after activation itSee all Terracom Wireless reviews. What happened? What can we help you with? Write review Call customer care.
Rating Details Price Affordability.
Product or Service Quality. Cons No items. Pros No items. Terracom Wireless - Being lied to multiple times. Rating Details Coverage Area. Customer service. Discounts and Special Offers. Diversity of Products or Services.
Exchange, Refund and Cancellation Policy. Price Affordability. I have been lied to about multiple things by many of their employees. I left assist wireless because of all the B. View full review. Comment 0 0. Service Terracom Wireless Phone Service. Cons Liars one and all. Reason of review All the b. Share Share Tweet. Sep 28, Aleric of Wichita, KS. Terracom Wireless - Account number. I lost my account number and wondering if you can get from phone number, please communicate through text.
Reason of review Lost account number. Preferred solution Recover account number. Terracom Wireless - I had the worst luck ever. Rating Details Billing Practices. I'm trying to take my. I need the device unlock to use it. Pros Improved customer service. Cons No one could give me the address or phone to an actual store Unpredictable phone behavior.
Reason of review Poor customer service.I followed with the customer in regards to equipment issues and being sent a defective phone times before getting a good working phoneI apologize for the inconvenience and have since followed up with the shipping department to address this issue so that it doesn't happen in the futureI also provided my direct contact number to personally assist the customer with any issues in the future.
I am still waiting on the ATT investigationI have not received that from the Internal Audits department, yetI do appreciate that the charges have been removed, but I want to make sure no more charges are put on my billI do not, I did not, and I have never dialed any number for Directory AssistanceI realize the records show that I did, but that is incorrect or a scam perpetrated by someone in the billing deptIn addition, I have not been able to complete a long distance call on this account for a couple of yearsI am asked for an access code to make a long distance call which I DO NOT haveI may be paying for long distance, but I am not able to use itOne of the solutions above from this provider is to discontinue long distance serviceSince I am unable to access long distance calls for the last years without an access code I shouldn't be able to have access to Directory AssistanceIt should be blocked already.
My original application was received I was told this by the operator who assisted me,What they did not receive was my verification for income. Which I said I can send them even though I had set it up for them to be able to check my disability threw social security.
They could have easily made a copy from the computer. Also there was no notice that any changes to the set up or I would have sent the form with my application. Also they have not said that the reconnection fee will be dismissed due to their incompitance. I will except their offer when this is done. Every year they try this on with their customers and I have just had enough. One year I was turned off because they said I had another life line which I did not but they did not even research it they just turned my phone off after I paid my bill.
If I could afford a different plan I would go else where. The cell phone plan does not work for me due to lack of service in my area.
I want the that I paid to the guy at theTulsa store. Has your employee and your name. And I wss rude because the terrorists you use to answer phones were they lied humg up etc I paid caah I want it back that phone defective also. The one I jist got do t work either lol th defective phone iOver a year that nust be track record. I want my funds and tou need to relese me immediatly to get a legidimate lifeline and nit terrorists.
I hope you get plenty more fines and out of business. Ro be lied to for over a year is ridiculous You steal feom the govdisabled and veterans and probably enjoy it. I pay gpr your fancy car. We apologize for the delay in response in regards to the customer complaint regarding equipment the customer has called in several times irate, using insulting and offensive language demanding phones.
We have sent the customer phones on several occasions and the customer remains unhappy. We have The customer refuses and advised we must send another phone first before sending current phone back.
We apologize our phones are not up to the customers standards but they are refurbished. I would be happy to assist the customer with any further issues. The reason for denial is not listed. The customers line is reconnected and the payment was posted as listed in the response prior to this one. Please see note below. Thank you for brining this to our attention. First I would like to apologize for any inconvenience this time without service has caused you.
TerraCom Wireless: Free Smartphones & Lifeline Plans
Sharing is caring! Have something to share about Terracom, Inc.? Use RevDex to make a review.If you qualify, your household can get Lifeline for phone or internet service, but not both. If you get Lifeline for phone service, you can get the benefit for one mobile phone or one home phone, but not both. If you get Lifeline for internet service, you can get the benefit for your mobile phone or your home connection, but not both.
If you get Lifeline for bundled phone and internet service, you can get the benefit for your mobile phone bundled service or your home bundled service, but not both. Your household cannot get Lifeline from more than one phone or internet company. You are only allowed to get one Lifeline benefit per household, not per person. A household is a group of people who live together and share income and expenses, even if they are not related to each other.
Lifeline is non-transferable. You cannot give your Lifeline benefit to another person, even if they qualify. You must give accurate and true information on all Lifeline-related forms or questionnaires. If you give false or fraudulent information, you will lose your Lifeline benefit, in other words, de-enrollment or being barred from the program, and the United States government can take legal actions against you.
This may include, but is not limited to, fines or imprisonment. Email Us or Call Why Choose Us? Make Payment Call Us Today Lifeline Lifeline is a federal benefit that lowers the monthly cost of phone or internet service. What is a household? Do not give your benefit to another person. Be honest. I agree that if I move I will give my service provider my new address within 30 days.
I know that my household can only get one Lifeline benefit, and, to the best of my knowledge, my household is not getting more than one Lifeline benefit. I agree that my service provider can give the Lifeline Program administrator all of the information I am giving on this form. I understand that this information is meant to help run the Lifeline Program and that if I do not let them give it to the Administrator, I will not be able to get Lifeline benefits.
All the answers and agreements that I provided on this form are true and correct to the best of my knowledge.
I know that willingly giving false or fraudulent information to get Lifeline Program benefits is punishable by law and can result in fines, jail time, de-enrollment, or being barred from the program. My service provider may have to check whether I still qualify at any time. If I need to recertify or renew my Lifeline benefit, I understand that I have to respond by the deadline or I will be removed from the Lifeline Program and my Lifeline benefit will stop I was truthful about whether or not I am a resident of Tribal lands.
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